Return & Refund Policy

EXCHANGE & RETURN PROCESS

• To request an exchange or return, email us at support@sukhara.com  
• A reverse pickup will be arranged within 48 hours of your request.
• Please reuse the original packaging, including the cloth bag, to ensure proper care during transit.
• Items must be in their original condition with all labels and tags intact, unused, unwashed, and free of stains or damage.
• Once your returned item is verified at our facility, we will process your exchange or return.
• It typically takes 10-15 days to complete an exchange or return.

REFUND POLICY

• Refunds are issued as store credit or back to source within7-10 business days.
• No reverse shipping fees will be charged for return requests.
• The first exchange for size or a different style/product is free.
• For subsequent exchanges or orders placed using a credit note, a non-refundable shipping fee of Rs 199 will apply.
• Store credit is valid for one year from the date of issue.
• Shipping fees and gift services (if applicable) are non-refundable.
• Gift cards cannot be returned for their cash value.

SALE OR DISCOUNT POLICY

• Discounted products are eligible for size exchanges only, with a return shipping fee of Rs 199 (applicable if the requested size is in stock).
• Returns are not accepted for discounted or sale merchandise.
• This applies to items bought at a discount, through an offer, or with a promotional code.

MISSING OR DAMAGED ITEM POLICY

• Claims for missing or damaged items must be made within 2 days of receiving the parcel.
• Photos of the item(s) and the delivery parcel are required for our investigation.
• Our customer care team will review the case and provide an appropriate resolution.

CANCELLATION POLICY

• Cancellations for a full refund or store credit are accepted within 12 hours of placing your order.
• Cancellation requests after 12 hours will not be accepted.

Have a question? Chat with us at +91-9651937776 or email us at support@sukhara.com  , We’re happy to assist you!